Phone: 908-851-0444 | Location: 1767 U.S. 22, Union, NJ 07083

Vertical Wave – Viewpoint Training Videos

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Please see below for quick training videos for your Vertical Wave Viewpoint Software!

 

Installation and Log In:

How to Install Viewpoint Software on Windows PC:

 

How to Log In to Viewpoint:

 

Voicemail Features:

How to retrieve and listen to voicemail messages:

 

How to access other voicemail mailboxes:

 

How to forward voicemail messages to another user:

 

Call Monitor and Call Handling Features:

How to answer and disconnect calls:

 

How to make a call:

 

How to place a call on hold:

 

How to Park a call:

 

How to Transfer a call:

 

How to complete a Conference a call:

 

How to make notes while on a call:

 

How to manage calls using personal statuses:

 

How to forward an extension to another extension:

 

How to change personal status:

 

How to Instant Message another user:

 

How to remotely log into Call Monitor:

 

Contacts Features:

How to add Personal contacts to Viewpoint:

 

How to add Public contacts to Viewpoint:

 

How to record the name of a contact:

 

How to create call rules for a contact:

 

Call Log Features:

How to view your call log history:


Configuration and Greeting Features:

How to create a personal greeting:

 

How to create a routing list:

 

How to create a personal group list:

 

How to create a public group list:

 

Reporting Features:

How to find call center reports: