Phone: 908-851-0444 | Location: 1767 U.S. 22, Union, NJ 07083
Integrated Applications

wave_viewpointWave ViewPoint
Our award winning client offers breakthrough simplicity and ease of use, with intuitive client design that requires little to no end-user training so that you can maximize adoption.
Features and benefits:

Desktop Call Management
Presence Management
Custom Personal Statuses
Fully Integrated Softphone
Single-number Contact
Intelligent Find-Me / Follow-Me
Secure Instant Messaging
One-click Call Recording & Archive Browser
Personalized Call Handling
Microsoft Exchange Integration
Visual Voice Mail
WAVE_133X90-03Wave ViewPoint Mobile
The Wave ViewPoint Mobile application puts all of the Wave’s built-in applications in the palm of your hand, so you can be 100% mobile — simply and securely — from any location, in or out of the office.

Features and benefits:

Expanded FMC capabilities to seamlessly switch calls between fixed and mobile devices
Reliable call quality with audible alerts to notify user if call is dropped and being automatically switched to another network
Integrated softphone
Single number routing
Unified directory tools
Secure Instant Messaging
Enhanced call handling and customized greetings
Real-time presence management across locations
Visual voicemail
Call Recording
Support for Apple iPhone, iPod Touch and iPad devices (iOS 7.0 and higher), and Android 4.0 and above
WAVE_133X90-04Wave Call Classifier
Dramatically improve your customer service and create a competitive advantage with advanced call rounting based on real-time lookup of customer data.
Features and benefits:

Real-time integration with any standard ODBC database (local or network based)
Identify caller based on unique identifier and match with customer data real time
Provide rich data with the call to the desktop
Execute business rules and custom call handling and priority based upon caller data
Prompt callers for additional data and capture inputs
Block non-validated callers from reaching your organization
Easy to use and set up with basic database skills

WAVE_133X90-04Wave Call Classifier
Dramatically improve your customer service and create a competitive advantage with advanced call rounting based on real-time lookup of customer data.
Features and benefits:

Real-time integration with any standard ODBC database (local or network based)
Identify caller based on unique identifier and match with customer data real time
Provide rich data with the call to the desktop
Execute business rules and custom call handling and priority based upon caller data
Prompt callers for additional data and capture inputs
Block non-validated callers from reaching your organization
Easy to use and set up with basic database skills

wave_contactWave Contact Center
Add powerful contact center capabilities with a simple agent license. Enterprise-class features and capabilities that can turn any employee or group into a first class call center queue.

Features and benefits:

Simple per-agent licensing model
Wave ViewPoint – desktop client for Agent and Supervisor views
Coach, monitor and join
Flexible Call Distribution: Skills , Cost-based mixed-mode routing
Rules-based overflow and redirection of callers
Real-time dashboard for queue, caller and agent statistics
Unique queue callback options and reporting
Support for Remote agent – agent can using any external phone
Rules based call recording – record all calls, or an agent or perform random sampling
On-hold messaging
Comprehensive contact center reporting package
Campaign tracking and call tagging with unique IDs
Easy to set up and manage for IT administrators
fax_managerWave Fax Manager
Improve operational efficiencies and compliance with automatic fax routing. Ensure precise delivery of critical, confidential and legally binding business communications.
Features and benefits:

Streamline fax communications by automatically routing and delivering inbound faxes to recipients via email
Outbound fax capabilities for on-demand fax applications
Reduce TCO of fax infrastructure by leveraging Wave IP’s integrated TCO solution
Secure faxing that integrates with any mail server via SMTP
Automatically digitizes faxes for organizational filing, sharing and paper reduction

WAVE_133X90-08Wave Global Manager
Revolutionize the management of voice and data communications in branch offices and large multi-site organizations.
Features and benefits:

Reduce operational costs through management of large network deployments with a single console
Schedule tasks to automate network-wide changes and updates
Specify bandwidth requirements to make efficient use of network resources from the core to the edge of the network
Execute scheduled automated backups as frequently as needed
MSFT SQL database

wave_global_reporterWave Global Reporter
Valuable enterprise reporting and business intelligence metrics across small and large networks. Wave Global Reporter offers managers and executives with the visibility needed to effectively manage.

Features and benefits:

Network-wide reporting on calls, business rules, infrastructure and more
Reporting can be automated to deliver scheduled reports to meet period-based reporting needs
Reporting data can also be exported to standard file formats for use by other applications
Specific reporting metrics include:

Call Detail reporting
Call management reporting
Facility management reporting
Custom data and variables

WAVE_133X90-05Wave IMpulse
An integrated, secure and private Instant Messaging solution, enabling any business to easily deploy and realize the benefits of IM.
Features and benefits:

Standards based IM server – no additional hardware required
Flexible client support use Wave ViewPoint or your favorite Desktop or mobile XMPP Client
Private and secure (SSL encryption) IM server/network
User-to-user or multi user chat
IM traffic identification, monitoring and logging
Content policy enforcement and notification
Secure IM across sites
Web-based administration, logging and reporting

WAVE_133X90-11Wave Live Image
Acronis is the industry leader in imaging and disaster recovery solutions for IT managers; now Acronis’s powerful Snapshot and Recovery solution is part of Wave IP.

Features and benefits:

Create snapshot image of entire hard drive for disaster recovery
Schedule snapshot image creation as frequently as you like – daily, weekly, monthly
Store snapshot image locally or off-site
Single step recovery process
WAVE_133X90-09WaveNet
A powerful peer-to-peer SIP networking application that enables sites to collaborate seamlessly and share and update data real time.
Features and benefits:

Automatic unified dial plan creation for multi-site organizations
Phone feature transparency across sites
Voicemail networking and redundancy
Automatic route management
Fault tolerance
Real-time presence, status, and caller updates with Wave ViewPoint
Organization-wide phone directory
SIP IP-based networking solution
wave_call_recordingsWave Call Recording
An essential tool for achieving superior customer service, and a critical means of addressing regulatory compliance and corporate governance requirements. Includes logging, archiving and management.

Features and benefits:

System-wide with all-calls pattern-based and extension-based configuration options
Personal one-click call recording via Wave ViewPoint or phone-based user interface
Integration of notes and other custom data with call recordings
Permission-based administration of functionality at the user-level
Media agnostic: call recording capability across SIP, TDM, analog calls
Archive browser to manage and browse millions of recordings
WAVE_133X90-10Wave Messaging Integration
Seamlessly integrate Wave IP with Exchange Server and enjoy the benefits of fully integrated messaging and communications.

Features and benefits:

Server-based Exchange integration (vs. client)
Works with any Exchange client – Outlook, Outlook Web Access, iPhone, Android and others
Real time delivery of voice mail via e-mail
Manage voice mail messages within any Exchange e-mail client – read, save, delete
Real-time synchronization of contacts

Jay, Lindsey, and Henry were great from day 1. Just had our new phone system installed today despite the huge snow storm yesterday. They showed up on time, trained, and followed up promptly. So far so good the system is working beautifully. Highly recommend using them to anyone in the future.
Chris Zucchi
Chris Zucchi
19:47 15 Mar 17
My experience was excellent. Davin H was extremely knowledgeable and very patient. He led me through the process of installing the program in an easy manner that ended in a successful installation.
Robert Montgomery
Robert Montgomery
22:16 24 Apr 17
Excellent company with customer service that is next to none! Since I have been employed at Momentum Solar I have worked very closely with Tele-data solutions and their expert support staff. Everyone I have worked with is extremely knowledgeable and willing to go above and beyond to meet our needs. I would recommend this company to anyone looking for a clean and polished phone system that has even better support to boot!
Chaz Tedesco
Chaz Tedesco
20:37 23 Jan 17
Great company, great people, great solutions. Much added funtionality for basically the same price we were paying for very little functionality. A pleasure to work with all around.
Mike Casciano
Mike Casciano
20:18 01 Mar 17
I run an accounting firm and phone reliability and uptime is very important especially during our busy tax season. We know Tele-Data took the time to install everything correctly and we have confidence in their company to deliver.
Joe Hodakowski
Joe Hodakowski
15:31 15 Feb 17
Tele-Data Solutions handles our VoIP Phone technology and we have had a great experience whenever we need support. No company is perfect, but whenever we have had issues, Tele-Data has always resolved them. Their team is very dedicated and we recommend using their services.
Sarah Sproha
Sarah Sproha
17:08 19 Jul 17
Vincent Finaldi and the Tele-Data Team really go above and beyond for their clients. We have many mutual clients and they have a great reputation for responsiveness and really being dedicated to servicing their clients.
Josiv Krstinovski
Josiv Krstinovski
17:39 19 Jul 17
Tele-Data Solutions has helped our medical office stay connected to our patients. The phone technology is so improved compared to our last system. We can easily schedule appointments via the phone and avoid missing patient calls. Their level of customer service never disappoints!
megan aumack
megan aumack
15:39 25 Jul 17
Customer Service is the main priority at Tele-Data Solutions. Everyone working here is always pleasant and a pleasure to speak with. Their motto must be, "Treat our customers like their your own family!". And that is how I feel EVERY TIME I need to call in. I do get treated like I'm the one! (All the Time). Had training on the system today and Lindsey Bodnar was Patient and a BIG Sweetheart! She trained me so well that I know can probably do some training myself..lol.....Thank You
Sophia Constandinou
Sophia Constandinou
18:16 01 Aug 17
"Service the customer above all else." Not only does that pertain to how our customers are praised and respected, but that goes for the employees as well. I have been an Intern with Tele-Data Solutions for almost 3 months and I have witnessed that our core value is fully extended to each and every employee. Working with a team that understands and trusts each other is a daily reminder that we all want to help one another grow and give our customers the best service possible. To be able to start my career in a family-orientated environment brings me great hope and excitement for what the future holds.
Domenic Nardella
Domenic Nardella
13:44 25 Aug 17
TeleData gave FANTASTIC training for our portal and what our phone system can do is awesome. Lindsey was great - couldn't have asked for any better. I had construction going on over my head and it was very loud - she was a trooper and stuck with me. A+++++++++
Scarlet Fox
Scarlet Fox
15:16 07 Sep 17
We just upgraded to a VoIP system with Tele-Data and their service has been phenomenal! Two staff members were here properly setting up all of the products and training the employees. Would highly recommend!
Ryan Ramsay
Ryan Ramsay
21:20 19 Sep 17
When we installed new phones in our office there were a few bugs, as is to be expected, but they were with us 100% of the way. They made sure to make any changes we needed and showed us how to alter the settings ourselves. When trying to get a tech in to change the location of one of our phones, Jay M. was incredibly helpful and personable. 10/10 would recommend.
Isa Quinones
Isa Quinones
20:57 15 Nov 17
Their support staff is amazing. They made sure to walk us through everything making the phones easier to use.
Vishal Dudheker
Vishal Dudheker
22:11 15 Nov 17
Great Company...Beginning with the sales process through project completion they were courteous, professional and focused on providing a robust solution...
james jann
james jann
15:20 17 Nov 17
Tele-Data truly goes above and beyond for their clients. I have worked closely with Vin and his team on various projects and have seen first hand how much thought and care goes into every project we have completed. Just great people to work with, great company all around.
Stacia Lupinacci
Stacia Lupinacci
15:44 17 Nov 17
I have known Tele-Data Solutions for several years now and have trust in their products and services. I refer them to my customers any chance I can get. They stand behind their customers.
Vivian DiStaso
Vivian DiStaso
15:51 17 Nov 17
I am the Director of Operations at a large insurance agency. I personally know some of the people at Tele-Date Solutions in Union & the whole team goes above & beyond expectations. We had some unforeseen issues within our office during installation which Tele-Data worked with us every step of the way to solve. We are very happy to have them as our partners. They are a very professional company!!!
Peter V
Peter V
21:10 17 Nov 17
I have known and referred Tele-Data and their team for over 5 years, they always go above and beyond to make sure the client is not only happy and serviced in a timely fashion but on an ongoing basis as well. I have trusted my clients to them and they have always made me and my company look like rock stars for referring them. Specifically, Lindsey is not only very bright and knowledgeable but an amazing team member that made my experience of my own phone system a breeze. Keep up the good Work Lindsey!
Steve Ferman
Steve Ferman
16:44 22 Nov 17
I know some team members at Tele-Data Solutions in Union and they go above and beyond for their clients. And in business it's so hard to find reliable sources who follow through like they do. First-class all the way!
Greg Angelillo
Greg Angelillo
20:54 07 Dec 17
Bill is great! Always figures out the issue and resolves it. A++++++++++
Richard Pasquarella
Richard Pasquarella
17:11 15 Jan 18
Tele-Data provides excellent services and shows real dedication to their clients. Their staff is amazingly helpful and a pleasure to do business with. Highly recommend!
VanTech Productions
VanTech Productions
15:31 19 Jan 18
Each time I call the experience is better than the last. Everyone is always quick to help and friendly. I spoke with Bill B. today and he was so helpful. He pointed me in the direction of some headsets for our office. He took the time to explain exactly what we need and how to hook them up. He offered future help once the headsets are in. He is what customer service is all about.
Jessica Schoener
Jessica Schoener
17:23 13 Mar 18
These solutions can be very intimidating. This entire organization is dedicated to making this process simple, easy to understand, and best of all...Our Phones Work Seamlessly!!
David Marinac
David Marinac
22:28 13 Mar 18
A great job. Above my expectations. I was pleasantly surprised by the professionalism of the work that was done.
Michal Malejko
Michal Malejko
16:09 19 Apr 18
A great company that employs professional employees. Our new phone system works excellent. They were able to connect 3 locations of our company which gave us more opportunities.
Polonez Parcel Service
Polonez Parcel Service
16:29 19 Apr 18
Lindsey was an excellent trainer. Clear and concise directions for a smooth transition. We had lots of questions....and she had lots of patience. Kudos to Tele-Data's customer service team.
Suzanne Butler
Suzanne Butler
14:12 07 May 18
Bill took the time to walk me through our phone system and made changes that work much better for my company. I highly recommend Tele-Data Solutions.
Meyer Depew
Meyer Depew
12:33 22 May 18
I wanted to let you know that your team represents what you have built your company on and that is the highest level of professionalism. The process today went exactly as planned by your team and they patiently spent time answering all of our questions and going over in detail to make sure we were comfortable before they left. Thank you for the great service and we would highly recommend Tele-Data to all,
Paul Giglio Jr
Paul Giglio Jr
19:26 22 May 18
Bill is always very helpful. He's like calling the guy that wrote the program. Very knowledgeable.
Sean D. Flanagan
Sean D. Flanagan
21:22 23 Jul 18
The Tele-Data team came in and replaced our antiquated phone system for our 4 office locations. They were such a great company to work with and they made the transition to newer and better phone tech seamless. Our ability to communicate to other co-workers operates so much more efficiently now. Highly recommended.
Homeless Solutions
Homeless Solutions
20:43 02 Aug 18
Bill Braunschweiger was excellent help. Took the time to walk me thru every time frame and auto attendant.
Central Jersey Neurology
Central Jersey Neurology
17:11 15 Aug 18
What an amazing group of professionals. Our team was delighted to work with Jen and Vince with our new phone system implementation. Jen is so attentive to detail and offers top notch customer service. We highly recommend!
Joe Giovannoli
Joe Giovannoli
16:49 29 Aug 18
Bill was very helpful and got us up and running as quick as possible. Excellent service!! I highly recommend this company.
Premium Digital
Premium Digital
16:59 07 Sep 18
From the time the phone system was installed, Tele-Data has been one of the best in customer service. Always courteous and quick to solve any issues we may have. Bill Braunschweiger has helped us from the beginning until my last dilemma.. Thank you for all of your help,time and patience. Linda Woodman
Linda Woodman
Linda Woodman
19:44 10 Sep 18
Customer service at this company is wonderful! Every time I need something they are courteous and so very helpful! Especially Matt and Daniel. They both have a lot of patience and work hard to resolve issues quickly while keeping me updated the whole time!
Kimberly Silva
Kimberly Silva
19:34 29 Oct 18
This company's ability to cater to the needs of a medical practice are nothing short of spectacular. All it takes is a single call or message and an entire team is ready to help out with any problem. From the first meeting with Vin (and several more in the next few months), we've been treated with respect and made to feel as if we were the highest priority. Tele data helped us and held our hands through the installation process and now Jen Andretta is available to help us with all our day to day issues. Their IT knowledge and help has made all things that are complicated seem like a breeze.
Jorge Santos
Jorge Santos
17:49 16 Oct 18
These Guys are the best! Damon and Vincent and the entire staff are very understanding to all your needs, and they truely care and wish well for all there clients! i have seen it with my own eyes! Go Tele!!
Kneil Shaw
Kneil Shaw
19:58 22 Oct 18
Bill and Matt are the best! They are very attentive and you can tell that they care about what they are doing. In addition to this, they have your request done in a timely matter. Highly recommend!
Gabrielle Arnold
Gabrielle Arnold
21:00 25 Jan 19
Bill and the entire staff at Tele Data Solutions always assist with any updates and/or issues that we may have in a quick and efficient manner.
Ann Shallcross
Ann Shallcross
16:48 25 Feb 19
Excellent service from Bill. He handled our changes with speed and accuracy Thank you
Paul G
Paul G
20:34 20 Feb 19
Great company with many years of experience. I'd highly recommend them.
David Hume
David Hume
17:21 06 Feb 19