NJ VoIP Phone Specialists
Phone: 908-851-0444 | Location: 1767 U.S. 22, Union, NJ 07083
Career Opportunities

Tele-Data Solutions Careers

We’re a bunch of Jersey guys and gals who like helping customers…

“At TDS we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at TDS.”

Who are we?

Here at Tele-Data, we help New Jersey based clients solve problems through VoIP phone hardware and software technology. We’ve been conveniently located in Union, NJ since 1982, right off Route 22 West.

What is the employee culture like?

We are a growing and hungry company. We are looking for hard working individuals that are driven and like being in a team environment.

Our core values are the following:

1. Service the Client Above All Else
2. Relationships Matter
3. Humble and Hungry

Available Positions

If you believe you would be a good fit for the role, please email [email protected]

Do you love to help the team win? Are you a change agent with an eye for process optimization and continuous improvement? Do you excel at leading and developing successful and efficient teams?

Job Overview and Requirements

A client-focused and fast paced VoIP solutions and cloud technology leader is looking to add a people-oriented Operations Director to their team based out of their Union, New Jersey location. Their team has recently shifted to remote work, and this crucial leadership role will manage the team and restructure their internal operations and workflow to facilitate the achievement of the CEO’s vision for growth.

The Operations Director will oversee service operations as well as the billing and accounting functions of the organization. They will manage people, performance and activities in a 24/7 service operation to increase efficiency so that the business can scale.

Key Responsibilities Include:

  • Run EOS management system including L10 meeting structure and 5-5-5 reviews.
  • Help design company training and development (T&D) plans for new and existing team members in a fully “remote” environment.
  • Design, implement and execute service delivery processes and procedures, as well as create strategies to enhance their effectiveness.
  • Develop new project management process, oversee the development of project plans and ensure seamless coordination of project implementation so that projects are completed on time, within budget, and meet all objectives.
  • Coordinate with Service Manager to direct the purchasing of materials and supplies to maintain proper inventory levels.
  • Work with sales & operations team members to develop customer Service Level Agreements (SLAs) according to customer needs.
  • Establish KPI’s for multiple areas to measure success and accountability.(e.g. metrics for installation of systems and/or response times for problem resolution, accounts receivable aging, project profitability, etc)
  • Oversee the management of the company’s fleet including Network Car Reports for accountability.
  • Ensure the successful recruitment, training, and management of employees in the development of a high-performance, motivated workforce.
  • Help develop company and individual Rocks (goals) for ongoing continuous improvement.
  • Proactive communication across all levels of the organization to ensure team is on track to meet project goals and overall company goals.

Qualifications

  • 5+ years’ experience managing operations in an B2B environment (Telecom, SAAS, VoIP solutions, UCaaS, conferencing collaboration, outsourced IT, alarm/video services, etc).
  • 7+ years’ experience with leading and managing a team of direct reports.
  • 7+ years working in telecommunications or MSP environment.
  • Experience developing KPI’s, operational metrics and measuring success against financial metrics.
  • Successful creation and management of operational budgets consistent with company goals.
  • Experience overseeing the creating and development of new hire/on-going training programs for team members.
  • Track record of maintaining high levels of client retention based upon operational performance and service.
  • Detail oriented, practical, able to use data to analyze, monitor, and measure results.
  • Forward thinking, persuasive problem solver and continuous learner.
  • Additional technology, telecommunications, PMO certifications and/or related training.
  • Ability to keep pace with a growth-oriented customer-centric company.
  • Must live to win.

Job Overview and Requirements

Are you a personable/client facing individual with some strong technical ability? Does being a talented sales engineer sound like a good role for you in business?

Does joining a disruptive and growing small entrepreneurial company sound interesting to you? Do you want to be a part of the UCaaS sector as it’s still a growing industry and peaking in popularity?

If you answered “yes” and want to join a rapidly scaling team, and be part of an exciting and cutting-edge company, then we have the position for you!

We work with SMB’s typically between 20 and 250 users in the NJ/NY Metro area.

Unified Communications-as-a-Service (UCaaS) is one of the fastest growing technology fields, and we are looking for a Sales Engineer who can uncover business issues and formulate unique solutions to customer needs.

Successful candidates will be outgoing, quick on their feet, adjusting and adapting as necessary. Having a strong understanding of how to work in a B2B environment is critical.

At Tele-Data, we are passionate about helping customers solve business problems through Cloud Based Phone system technology. Our expertise lies in VoIP phone system design and white-glove implementation services.

Our 3 core values are to service the customers above all else, relationships matter and being humble & hungry.

Key Responsibilities Include:

  • Assist the sales team with technical knowledge pertaining to the products and services offered by the company
  • Ability to present software and hardware based solutions in front of prospects and clients (At customer location and remotely)
  • Design client-specific, technology-based solutions
  • Serve as a liaison between sales and operations for new customer on-boarding projects
  • Report on sales support activity and results
  • Support the company by a attending customer meetings, partner meetings, trade shows and other related events
  • Conduct account reviews and strategize on upcoming opportunities
  • Articulate the company’s offerings, capabilities, and key differentiators
  • Promote the company brand internally and to partners and prospects
  • Utilize a consultative sales approach in verbal, written and in-person communication and lead development
  • Capture and document customer requirements and current LAN/WAN architecture

Qualifications

  • 5+ years of UCaaS or telecom experience required
  • 2+ years of sales engineering experience required
  • Superior oral and written communication and documentation skills
  • Strong knowledge of LAN/WAN and cabling infrastructure

Attributes

  • Extroverted and personable for client-facing interactions
  • Detail-oriented
  • Team-player
  • Organized
  • Passionate about technology

Compensation & Benefits 

  • Competitive base + performance-based compensation
  • Health and dental
  • PTO
  • 401k

Job Overview and Requirements

Are you looking to join a fast-paced technology company that is experiencing significant growth? Do you thrive in situations in which you get to serve as a lynchpin player and hub of all administrative activity within an office environment?

If “yes,” then Tele-Data Solutions’ Office Manager opportunity could be the perfect next step for you. Tele-Data Solutions is an INC 5,000 privately-held Unified Communications-as-a-Service (UCaaS) provider that powers the communications systems of hundreds of small businesses throughout New Jersey. Tele-Data Solutions is rapidly scaling and is looking to hire a hyper-organized and detail-oriented office professional who is able to bring the appropriate level of process and management to all of our administrative and office-related tasks and procedures.

A successful candidate:

Does not mind wearing multiple hats

Is experienced in handling a wide range of administrative and executive support related tasks

Is able to work independently with little to no supervision

Is well organized, flexible and enjoys the administrative challenges of supporting an office of diverse people

While experience for this role is important, it is even more critical that you share our core values, which are:

Service the client above all else

Relationships matter

Be humble and hungry

Key Responsibilities Include:

  • Organize and monitor office operations and procedures, and serve as point person for maintenance, mailing, shipping, supplies and inventory, equipment, bills and errands
  • Organize and schedule meetings and appointments
  • Partner with HR and IT in the coordination of office policies, equipment; and to ensure the security, integrity and confidentiality of all data
  • Manage relationships and contracts with office vendors, service providers and office lease
  • Provide general support to visitors
  • Ensure that results are measured against standards, while making necessary changes along the way
  • Perform review and analysis of special projects and keep the management properly informed
  • Stay current on trends in office management and provide recommendations to the executive team
  • Participate actively in the planning and execution of company events
  • Responsible for developing standards and promoting activities that enhance operational procedures
  • Establish and monitor procedures for record keeping while ensuring filing systems are maintained and current

Requirements

  • Associates / Bachelor’s degree preferred
  • 3+ years of proven office management, administrative, and/or assistant experience
  • Excellent time management and prioritization skills
  • Superior attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Advanced Microsoft Office skills

Knowledge of:

  • Accounting, data and administrative management practices and procedures
  • Clerical practices and procedures
  • Human resources management practices and procedures

Compensation & Benefits 

  • Competitive compensation
  • Health and dental
  • PTO
  • 401k
  • Profit Sharing
  • Bonus Plan

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